Residence Hall & Apartment Services

Residence Hall & Apartment Services

Business Offices

The residence halls, University Village and Yudof Hall business offices are open from 8:00 a.m. to 4:30 p.m., Monday through Friday. Requests for room changes, questions concerning your residence hall/apartment complex contract, and postage-due mail are a few of the items your hall office staff will help you with. Please don’t hesitate to stop by your hall office if you have questions or concerns. The staff is here to help you!

Residents in Wilkins Hall should contact the Wilkins Assistant Residence Director or the Wilkins Hall information desk.

Information Desk Services

Every residence hall/apartment complex has an Information Desk that is staffed 24-hours a day, 7 days a week during the academic year with limited service on holidays. Building specific amenities.

The following services are provided at hall/apartment information desks:

• Mail and package service
• General residence hall/apartment complex information
• Temporary emergency room/apartment keys
• Checkout of special facilities
• CA on-duty and Security Monitor contacts

Equipment checkout

Equipment available for you to check out at the information desk varies from building to building. A complete listing of equipment is available at your information desk. Failure to return equipment after the standard check out time will be considered for the Housing & Residential Life student conduct process.

Cable Television Services

Cable television services are provided by the University. Basic cable services are included in your room rate. Please refer to ResNet for more information.

Info Desk Electronic Assistant (IDEA)

Enables residents to view the info desk’s current inventory of available check out items such as movies, games, vacuums, etc. online at www.housing.umn.edu/idea.

Residence Hall/Apartment Complex Facilities

Each residence hall/apartment complex offers a wide variety of facilities. Most hall/apartments offer the following:

• Study rooms
• Music practice rooms
• Piano(s)
• Ice machine
• Laundry facilities
• TV lounges
• Ping-pong tables and equipment or pool table
• Computer room
• Kitchenette
• Microwave oven

Room Reservation

Residents of the building or an outside organization with Housing & Residential Life sponsorship may reserve any conference room or public space within a residence hall/apartment complex. To reserve a room, contact the business operations supervisor of the specific hall/apartment.

Study Rooms

Most residence hall/apartment complexes have study rooms that are used for expanded housing during the beginning of fall semester. Students placed in expanded housing are moved into permanent spaces as space becomes available. These rooms are then converted back to study rooms for the use of all residents within the building. Study rooms are available on a first come first served basis. These rooms are also periodically used for planned social gatherings for the community.

Mail Service

All mail is distributed through the information desk. Mail is delivered Monday through Saturday (except holidays) while classes are in session. Send mail to:

Your name
Room number and hall/apartment
Residence hall/apartment complex street address
University of Minnesota
Minneapolis, Minnesota 55455
-OR-
Minneapolis, MN 55414 (University Village residents)
St. Paul, Minnesota 55108 (Bailey residents)

Mailboxes/Mailing Labels

The following pieces of mail can be placed in student mailboxes:

• U.S. Mail or any parcel delivery (i.e. FedEx, UPS) addressed to the student or occupant of room
• Campus mail addressed to the student or occupant of room
• Advertisements/mail from or approved by Housing & Residential Life. (This includes hall/apartment council, Residential Housing Association, etc.)

Information desks will NOT accept packages unless delivered by above specified services.

Mailing labels for residence hall or apartment students can be purchased by University student organizations and departments. Label requests must be made two weeks in advance through reslife@umn.edu.

Keys/Lost Keys

Residents are responsible for the use and control of their apartment keys and access fob. Keep your room/apartment door locked at all times. Carry your keys with you at all times for access into your building. Lost keys must be reported to the hall/apartment office immediately. In the residence halls the charges for a lock change and replacement keys are $30 for the room key, $15 for the outside door key, and $15 for the mailbox key.

At University Village the replacement key cost is $115.00 for an apartment re-core (this includes but is not limited to, any keys for you, roommate(s), and the temporary keys) and $35.00 for a replacement access fob.

Lockouts

Residents are expected to carry their keys with them at all times. If you are locked out of your room, expect to encounter some inconvenience. Temporary keys are available at either the information desk or the Business Office. In order to check out a temporary key, you need to present a student ID. If you do not have an ID with you, you must wait until a staff member can be contacted to let you into your room. You will be asked for an ID at that time. The third time a temporary key is checked out by a resident, he or she will be charged $25. Another $25 will be charged every time after that.

Laundry View

Laundry View is a web based service that enables you to check on machine availability from your room. This convenient service saves you time and allows you to see how soon each machine will be available. For more information, visit www.laundryview.com

Visitors

Residents may have guests in the halls and apartments. Guests must be escorted at all times when they are in the building. Telephones are provided at the Information Desk and immediately outside the buildings so that guests may call the resident to meet them in the lobby entrance area.

Emergencies/Staff Assistance

Each residence hall/apartment complex has a CA on duty from 4:30 p.m. to 8:00 a.m. The CA on duty carries a cell phone, so he or she can be reached quickly in case of emergency. Each hall/apartment also has a Security Monitor on duty from 11 p.m. to 7 a.m. The Security Monitor staff makes regular interior and exterior rounds of the hall/apartment and assists the CA on duty with emergencies. Both CAs and Security Monitors receive extensive training on emergency procedures. Night Managers provide a visible presence at the Information Desk from 11 p.m. – 7 a.m. The University Police Department also makes periodic exterior rounds of the buildings, and will occasionally accompany Security Monitors on a round of public areas.

Maintenance, Custodial, and Communication Services

Maintenance and Custodial Services

The custodial and maintenance staffs strive to keep the residence hall/apartment complex clean and well maintained. The custodial staff cleans all public areas Monday-Friday. Maintenance staff will respond to work order requests in a timely fashion and conduct regular maintenance on building equipment. Vandalism and prank activity cleanup costs you thousands of dollars every year and takes staff away from their regular duties. Although the maintenance and custodial staff work hard to make each hall/apartment a comfortable place to live, it is the responsibility of every resident to assist in the upkeep of the hall/apartment.

Lofts

Construction of loft beds or installation of a purchased loft system is strictly prohibited in all University housing rooms. Depending on the room you are assigned to there are two options: All Residence halls have a supply of approved equipment to loft or bunk beds through the Bedloft.com service. Some rooms will have pre-lofted/bunked beds, due to space restrictions.

All residents using a loft or bunk will agree to the following terms of use:

• I understand there is some risk of injury associated with using an elevated loft or bunk and I voluntarily choose to assume this risk.
• I understand that this equipment is non-transferable to other residents. If I no longer wish to use the equipment, I will inform the hall facilities staff via a work order (e-worf) and request an early disassembly.
• If any part of my loft or bunk assembly breaks, or appears faulty, I will report it to the hall facilities staff via a work order (e-worf) for repairs.
• I agree to use all parts of the loft or bunk as provided and assembled.

Trash/Recycling

All residence halls/apartments have designated trash disposal areas for you to dispose of your trash. These areas are marked in each building. You should dispose of items that do not fit in the trash containers provided. Consult your CA about the appropriate location for disposal of these items.

Housing & Residential Life is committed to sustainability. Recycling containers are available in all residents’ rooms and all residence hall/apartment complexes for newspapers, office type paper, and aluminum cans and glass bottles. We encourage you to support our recycling efforts by placing items in the appropriate containers. Mixing trash with recyclables will result in all contents considered trash.

University Village residents may be assessed a $10 improper disposal charge for each pizza box, bag of trash, box, misplaced recycling item, etc. that is found to be disposed of improperly.

E-WORFs and Work Orders

E-WORFs are available online at www.housing.umn.edu/forms/student and Work Order Request Forms (WORFs) are available at each information desk for repairs that need to be made to your room/apartment. E-WORFS are typically completed faster than paper WORFS because they are entered in the system immediately (except for University Village). University Village uses the paper form of the WORF. After completing the paper form, please turn it into the information desk. When you sign the form or use the E-WORF, you are authorizing maintenance staff to enter your apartment between the hours of 8 a.m. -4:30 p.m. Maintenance staff will respond to all WORFs as soon as possible. If you feel a work order request has not been responded to in a timely fashion, first contact the Facility Operations Supervisor, then the Residence Director.

Telephone Line Access

An active phone line is provided to each room. Residence hall/apartment complex rooms are not supplied with a phone. Be aware that not all phone brands are compatible with the University’s phone system. Connect your phone using a regular telephone cable (slightly smaller than an Ethernet cable) to a gray wall jack that has a label ending with –AA. Voicemail is not provided; you will need to provide your own answering machine.

For long-distance service, you can contact your own long distance phone service (calling card) from the long distance carrier of your choice.

Phone Problems

If your phone does not work (e.g., no dial tone, line static), borrow a test phone from your hall/apartment information desk. If the test phone also doesn’t work, you will need to call 1-HELP ( 612-301-4357) to request repair service. If you need to request your phone number be changed for security purposes please contact the Business Operations Supervisor in your building.

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